Refund policy
If, at any time and for any reason, you do not feel that your purchase has lived up to your expectations, simply return it for an exchange or a refund. Your order will be accepted for refund or exchange if returned in original condition and packaging within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via FedEx® using our system of pre-paid return labels.
If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact us to receive the pre-paid return label by email.
The following conditions apply to cosmetic returns;
1.) The product must not be open and must be returned in its original packaging (with transparent film),
2.) When returning products that may have been damaged during delivery, the client must ensure that the packaging is still hermetically sealed (if this is not the case, please contact us).
Following the instructions will allow you to:
- to choose the articles to return as well as the reason for the return;
- to choose your delivery method (drop-off at a FedEx® location or collection of the package at your home by appointment);
- to download and print your pre-paid return label.
The purchase price of the merchandise will be credited back to your original method of payment. We will deduct a return postage fee of $7.95 when the pre-paid label is used. For large items, we will deduct a return postage fee of $12.95. In the case of an exchange for the same item (exchanging for a different size, or color), shipping fees will not be charged. Exchanges for different items will have shipping fees applied.
Credit card refunds will be reflected on your billing statement within one billing cycle.
If you are unable or do not wish to use the pre-paid label service, please contact us to obtain authorization for your return. You can then return your package by a carrier of your choice to the following address:
IJA Enterprise Solutions, LLC, 4258 E Camino de la Colina, Tucson, Az, 85711
In this case, it is your responsibility to obtain proof that the goods have been returned and return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. IJA Enterprise Solutions, LLC is not responsible for items returned to iwonaash.com which are lost, damaged, misdirected, or delivered late.
For any further information or for assistance in returning these items, please contact us via mail: style@iwonaash.com or call +1 562 384 2250 Monday to Friday, 10 am – 5 pm MST.